Shipping & FAQ
Welcome to Type7! Please check out the following FAQs, which cover important information on payments, shipping, etc. If you have a question that’s not answered here please feel free to contact us on email@example.com
Shipping & Payments:
- What are the Shipping Charges & Payment Options?
Shipping is Free on orders PrePaid by Debit Card, Credit Card, NetBanking & Wallets using the secure PayU Payment Gateway.
Cash on Delivery (COD) is available at select PIN Codes at a flat rate of Rs. 100/- for cart value under Rs. 2,500.
- While placing a PrePaid order, my money was deducted from my account but I didn’t get an order confirmation page/email?
In case you face the above issue, just get in touch with us on 9920053701 or info@type7 and provide us with the following details:
- Amount that got deducted
- Email ID used to place the order
On receipt of the above information we will check our Payment Gateway and get back to you regarding the payment status at the earliest.
- How long will my order take to be delivered?
Once an order is placed, we process it in 1-2 days (unless otherwise specified on the product page), except on Saturdays, Sundays and designated Holidays. However in some cases we may take longer, up to 5 working days, to ship the order due to unforeseen circumstances. We ship through leading courier services like Delhivery/FedEx.
Once an order is shipped, it will take the following number of days to deliver:
|Within Mumbai||Mumbai to Metro Cities||Rest of India|
|up to 2 days||up to 4 days||up to 6 days|
Please note that delivery time may vary depending on factors beyond our control.
Update: Due to ongoing restrictions by authorities in various states, deliveries may be impacted and your package may take longer to deliver. We are constantly monitoring the same and you can contact us for any query. Further, COD services have also been impacted, hence COD service is available at fewer PIN codes.
- How can I track my order?
After an order is shipped, you will receive an Email/SMS with the tracking details. You can also visit your order page to track the status of your order.
- Can I change my Shipping Address?
If your order has not left our warehouse, change of address is possible. Please contact us immediately from your registered phone number or email address to give us the proper address.
If your order has left our warehouse, unfortunately change in address is NOT possible. If the package is undelivered, it will be returned back to our warehouse and re-shipping charges are Rs. 200/- flat rate, which has to be PrePaid.
- I used a Discount Code but did not get a discount?
Discount codes are Not Applicable on the following:
- Products already on Sale.
- Products sold as a Set or Combo.
In the above case, the products are already marked down, hence further discount is not provided.
- Cancellation by Customer
Acceptance of cancellation request by customer is at the sole discretion of Type7. Cancellation request will be considered ONLY IF the request is made within 12 hours of placing the order and IF the order has NOT already been DISPATCHED from our warehouse. To cancel an order, please call our customer care at +91 9920053701.
If a PrePaid Order is cancelled (before it is shipped from our warehouse), then we can only provide store credit of the amount paid.
If a PrePaid Order is cancelled (AFTER it has already been shipped from our warehouse), then we can only provide a store credit AFTER DEDUCTING Rs. 200/- from the amount paid.
- Cancellation by Type7
Our main aim is to ship out every order successfully; in some situations we may cancel the order. Some of the circumstances which may result in your order being cancelled include:
- Availability of items.
- In case of inaccurate or insufficient address and if delivery location is in a non serviceable area.
- In case of incorrect or fraudulent payment.
- Due to any unforeseen circumstances or internal reasons, Type7 reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.