Shipping & FAQ
Welcome to Type7! Please check out the following FAQs, which cover important information on payments, shipping, etc. If you have a question that’s not answered here please feel free to contact us on firstname.lastname@example.org
Shipping & Payments:
What are the Shipping Charges & Payment Options?
A flat shipping rate of Rs. 50/- is applicable on orders paid by Debit Card, Credit Card, NetBanking & Wallets using the secure PayU Payment Gateway.
Cash on Delivery (COD) is available at select PIN Codes at a flat rate of Rs. 90/-.
How long will my order take to be delivered?
Once an order is placed, we process it in 1-3 days (unless otherwise specified on the product page), except on Saturdays, Sundays and designated Holidays. However in some cases we may take longer, up to 7 working days to ship the order due to unforeseen circumstances. We ship through leading courier services like Delhivery/FedEx.
Once an order is shipped, prepaid orders are usually delivered within 2-3 working days in major cities and 4-5 working days in tier II cities. COD orders may take 2 days over the normal delivery time. Please note that delivery time may vary depending on factors beyond our control.
How can I track my order?
After an order is shipped, you will receive an Email/SMS with the tracking details. You can also visit your order page to track the status of your order.
Can I change my Shipping Address?
If your order has not left our warehouse, change of address is possible. Please contact us immediately from your registered phone number or email address to give us the proper address.
If your order has left our warehouse, unfortunately change in address is NOT possible. If the package is undelivered, it will be returned back to our warehouse and re-shipping charges are Rs. 200/- flat rate, which has to be PrePaid.
Cancellation by Customer
Acceptance of cancellation request by customer is at the sole discretion of Type7. Cancellation request will be considered ONLY IF the request is made within 12 hours of placing the order and IF the order has NOT already been DISPATCHED from our warehouse. To cancel an order, please call our customer care at +91 9920053701.
If a PrePaid Order is cancelled (before it is shipped from our warehouse), then we can only provide store credit of the amount paid.
Cancellation by Type7
Our main aim is to ship out every order successfully; in some situations we may cancel the order. Some of the circumstances which may result in your order being cancelled include:
- Availability of items.
- In case of inaccurate or insufficient address and if delivery location is in a non serviceable area.
- In case of incorrect or fraudulent payment.
- Due to any unforeseen circumstances or internal reasons, Type7 reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.